case study
Access Bank BPM Automation
Highlights
Agile Workforce Culture
Continuation of Access Bank’s iterative and agile digital workforce development through RPA.
Strategic License Renewal
Renewal of UiPath licenses to sustain and enhance the bank’s automation journey.
Regional
Expansion
Process discovery workshop planned for subsidiaries across Africa to scale BPM automation advantages.
Overview
Access Bank, one of Nigeria’s leading financial institutions, is committed to improving not only banking services but the overall experience of its customers. To maintain its digital transformation momentum, the bank engaged Manifold to support the renewal of its UiPath RPA licenses and manage its Business Process Management (BPM) initiatives using Process Maker.
The partnership aims to strengthen Access Bank’s RPA-driven efficiency gains while expanding BPM automation capabilities to its African subsidiaries. By leveraging Manifold’s expertise, Access Bank is reinforcing its position as a leader in innovative financial services.
Challenge
Access Bank faced the following challenges in its automation journey:
- Sustaining efficiency gains achieved through existing RPA implementations.
- Building a consistent, agile digital workforce culture.
- Scaling BPM automation benefits to its African subsidiaries.
- Ensuring adequate training and support for its teams to maximize automation tools.
Objectives
Access Bank’s engagement with Manifold aimed to achieve:
- Seamless renewal and management of UiPath RPA licenses.
- Establishment of a robust performance management framework for BPM initiatives.
- Regional expansion of BPM automation through comprehensive process discovery workshops.
- Training and development of internal resources for sustainable automation.
Solution
Manifold provided the following solutions to address Access Bank’s needs:
1. UiPath RPA License Renewal
- Renewed critical RPA licenses, including:
- UiPath Orchestrator (Non-Production)
- UiPath Orchestrator Server
- UiPath Robot (Non-Production)
- UiPath Studio (Named User)
- UiPath Unattended Robot
2. Business and Technical Support
- Developed a performance management framework to measure and sustain automation benefits.
- Agreed on monitoring and evaluation processes for continuous improvement.
- Account Opening & Maintenance: 35 processes identified.
3. BPM Automation Managed Services
- Provides managed services for BPM initiatives using Process Maker.
- Conducts a Process Discovery Workshop for Access Bank subsidiaries across Africa to identify automation opportunities and enable scalability.
Results
While the engagement is ongoing, the following outcomes are anticipated:
- Efficiency Sustained: Continued realization of cost savings and operational efficiency through RPA.
- Agile Culture Reinforced: Strengthened iterative digital workforce culture within the organization.
- Regional Automation Gains: Expanded automation benefits to Access Bank’s African subsidiaries.
- Enhanced Resource Capabilities: Improved technical proficiency of Access Bank’s teams in managing automation tools and processes.
Access Bank’s partnership with Manifold underscores its commitment to innovation and operational excellence, setting a benchmark for other financial institutions in Nigeria and beyond.